Consultant Team

Design thinking 


- Performing a paradigm shift in the way we create solutions



Design Thinking, a 5-stage design methodology, provides a solution-based approach to solving problems. This is especially useful in tackling complex problems that are ill-defined. With this methodology, managers and professionals will be able to design human-centric products and programs both for internal or external applications.


Objectives of Design Thinking:


  • Describe the process, applications and key events in Design Thinking, thus enabling participants to integrate the methodology into their operations
  • Identify users’ needs and wants by adopting the tools and techniques involved in empathizing with users
  • Define a problem from users’ perspectives, framing a problem into a potential solution applicable to the users’ world and situations
  • Generate solution ideas to meet users’ needs and wants using creative thinking techniques and tools
  • Develop prototypes rapidly in order to identify potential shortfalls and opportunities for refinements
  • Test a product for further enhancement and refinement


Sample Outline of Design Thinking:


  1. Understanding Design Thinking

    • What is Design Thinking?
    • The 5-stage Design Thinking Model
    • Advantages of a solution-based approach to problem solving
    • Applications
    • The iterative process


  2. Understanding the users’ world
    • The “number 1 sin” of many designers
    • The need to understand users’ world, experience and motivation
    • Experience the users’ world
    • How to understand users’ concerns
    • Key questions to ask users
  3. Defining a problem
    • The problem with traditional problem statements
    • Defining a problem from users’ perspective
    • From empathy to problem definition
    • Benefits of a human-centered problem statement 
  4. Ideation

    • The need to think out of the box
    • Principles of creative thinking
    • There are more ways to think than just doing brainstorming
    • Some tools in generating creative ideas
    • Let your creative juice flow


  5. Prototyping

    • Rapid prototyping
    • Benefits of multiple prototypes
    • Testing a prototype
    • Making adjustment, improvement and refinements
  6. Testing 
    • Formative and summative evaluations
    • Why rolling out is not an end?  
    • Developing a test check-list
    • How to test a solution?
    • The iterative process


Contact Talent Professional today for your best suited Design Thinking solution to drive your business to success in tacking complex issues and developing user-centric solutions!


Remarks: Program objectives and outlines are for reference only; programs would be tailor-made with clients' specific requirements.